This Privacy Policy describes how K99 Game ("we", "us", "our") collects, uses, stores, and protects the personal information of players who register and use the platform at k99game.fun. By creating an account or continuing to use K99 Game, you acknowledge that you have read and understood this policy. If you have any questions, our support team is available via live chat or email at [email protected].
1. Introduction
K99 Game is an online gaming and sports betting platform serving players in Pakistan. We take the privacy of our players seriously. This policy applies to all personal data collected through the k99game.fun website, any mobile-optimised version of the platform, and all related communications including email and live chat support.
This policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.
2. Data We Collect
We collect personal information in three main ways: information you provide directly, information generated by your use of the platform, and information received from payment providers for transaction verification.
2.1 Information You Provide
- Registration data: Full name, date of birth, email address, phone number, and country of residence (Pakistan).
- Identity verification (KYC): CNIC copy or other government-issued ID, proof of address documents, and payment method ownership confirmation when required.
- Account preferences: Language settings, responsible gaming limits you set, and communication preferences.
- Support interactions: Messages sent via live chat or email, including any attachments or screenshots you share with our team.
2.2 Automatically Collected Data
- Device & technical data: IP address, browser type and version, operating system, device model, and screen resolution.
- Usage data: Pages visited, games played, bet history, session duration, login timestamps, and navigation patterns within the platform.
- Cookie data: Session identifiers, preference cookies, and analytics data as described in Section 6 below.
2.3 Payment-Related Data
When you make a deposit or request a withdrawal in PKR, we receive transaction references and masked payment identifiers from providers such as JazzCash, Easypaisa, Raast, and your bank. We do not store full card numbers or complete mobile wallet credentials on our servers — full payment credentials are handled by the payment provider directly using their own security infrastructure.
3. How We Use Your Data
We use the personal data we collect for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Creating and managing your player account | Registration data, login credentials | Contractual necessity |
| Processing deposits and withdrawals in PKR | Payment identifiers, transaction references | Contractual necessity |
| Identity verification and fraud prevention | KYC documents, IP address, device data | Legitimate interest / compliance |
| Delivering customer support | Account data, support conversation history | Contractual necessity |
| Responsible gaming monitoring | Betting patterns, session data, limits set | Legitimate interest / player protection |
| Sending account notifications | Email address, phone number | Contractual necessity |
| Sending promotional offers (with consent) | Email address, gameplay preferences | Consent (opt-in) |
| Platform analytics and improvement | Usage data, cookie data | Legitimate interest |
4. Sharing Your Data
K99 Game does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. We may share your data only in the following limited circumstances:
- Payment processors: JazzCash, Easypaisa, Raast, card processors, and bank partners receive the minimum data required to process your PKR transactions securely.
- Identity verification providers: Where KYC verification is required, a specialist third-party verification service may process your identity documents. These providers are bound by strict data handling agreements.
- Platform infrastructure providers: Cloud hosting, server, and security providers who support the technical operation of the platform. They act as data processors on our behalf and are not permitted to use your data for their own purposes.
- Analytics services: Aggregated, anonymised usage data may be processed by analytics tools to help us improve the platform experience. No personally identifiable information is included in these reports.
- Legal obligations: We may disclose personal data where required by a valid legal process, court order, or to protect the rights and safety of K99 Game or other players.
5. Payment Data & Security
Financial transactions are a core part of the K99 Game experience. We work with trusted Pakistani payment providers — including JazzCash, Easypaisa, Raast, and bank transfer gateways — to ensure your PKR deposits and withdrawals are processed securely.
When you initiate a deposit or withdrawal, you are either redirected to the payment provider's secure interface or interact directly with their embedded widget. At no point do our servers receive or store your full mobile wallet PIN, complete card number, or online banking password. We receive only a transaction reference and confirmation status from the payment provider.
All payment data shared between K99 Game and our payment partners is transmitted over encrypted connections. If you believe a fraudulent transaction has been made on your account, contact our support team immediately so we can place a protective hold while the issue is investigated.
6. Cookies & Tracking
K99 Game uses cookies — small text files stored on your device — to keep the platform working correctly and to understand how players use the site. We do not use cookies to collect sensitive personal information or to track your activity outside of k99game.fun.
6.1 Types of Cookies We Use
- Essential cookies: Required for basic platform functionality including keeping you logged in during your session, maintaining your bet slip, and remembering your language preferences. These cannot be switched off.
- Analytics cookies: Help us understand which pages and games are most popular, how long players stay on the platform, and where navigation issues occur. Data is aggregated and anonymised.
- Preference cookies: Remember settings you have chosen such as display preferences and responsible gaming limits so you do not need to re-enter them each visit.
- Security cookies: Used to detect and prevent fraudulent login attempts and suspicious account activity.
6.2 Managing Cookies
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please be aware that disabling essential cookies will affect core platform functionality and may prevent you from logging in or completing transactions. Instructions for managing cookies in common browsers are available in each browser's help section.
7. Data Retention
We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with our legal and operational obligations. Specific retention periods are as follows:
- Account and registration data: Retained for the lifetime of your account plus a minimum of five years after account closure for compliance and audit purposes.
- Transaction records: Financial transaction records including deposit and withdrawal history are retained for a minimum of five years.
- KYC and identity documents: Retained for five years after the most recent transaction or account closure, whichever is later.
- Support communications: Live chat transcripts and email correspondence retained for two years from the date of the interaction.
- Analytics and usage data: Aggregated and anonymised; retained indefinitely in non-identifiable form. Raw session logs are deleted within 90 days.
When data is no longer required and the retention period has passed, it is securely deleted or permanently anonymised so that it cannot be linked back to you.
8. Your Rights
As a K99 Game player, you have rights over the personal data we hold about you. You can exercise any of the following rights by contacting our support team:
- Right of access: Request a copy of the personal data we hold about you. We will provide this in a clear, readable format within a reasonable timeframe.
- Right to correction: Ask us to correct any inaccurate or incomplete personal data. For example, if your registered phone number has changed.
- Right to deletion: Request that we delete your personal data. Note that some data must be retained for legal and compliance reasons even after an account is closed, as described in Section 7.
- Right to restrict processing: Ask us to limit how we use your data while a dispute or correction request is being resolved.
- Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you can withdraw that consent at any time through your account settings or by contacting support.
9. Minors & Age Policy
K99 Game is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a player who has registered is under 18, the account will be closed immediately, all transactions will be voided, and any data held will be deleted in line with our retention policy.
If you are a parent or guardian and believe your child has registered an account on K99 Game, please contact our support team immediately so we can take appropriate action.
10. Security Measures
Keeping your data secure is a priority for K99 Game. We employ a range of technical and organisational measures to protect personal information against unauthorised access, loss, or misuse:
- All data transmitted between your browser and our servers uses SSL/TLS encryption.
- Passwords are stored using strong one-way hashing — our staff cannot see your password in plain text.
- Access to personal data within our organisation is restricted to staff who genuinely need it to perform their role.
- Systems are monitored continuously for unusual access patterns and potential security incidents.
- We conduct regular internal reviews of data handling practices to identify and address potential risks.
While we take every reasonable step to protect your data, no online system can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our privacy practices. When significant changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify active players by email or via an in-platform notification.
We encourage you to review this page periodically. Continued use of K99 Game after any update to this policy constitutes your acceptance of the revised terms.
12. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or how K99 Game handles your personal data, please reach out to our team:
- Live Chat: Available 24/7 directly through the K99 Game platform.
- Email: [email protected]
We aim to respond to all privacy-related queries within 48 hours. For formal data rights requests, our full response will be provided within 14 days of acknowledgement.